Australia’s Most Trusted Packing and Moving Company

Terms and Conditions

The website, the URL of which is www.houseremovals.com.au, and any product, feature, software, application, data feed and service associated with such website are copyrighted products (“we”, “us”, “our”, or “Company”). “You”, “your”, or “yours”, which shall mean an individual or a legal entity on whose behalf you agree to the terms and conditions of the present Agreement and to provisions of policies incorporated herein by reference (hereinafter collectively referred to as the “Agreement”).

If you accepting the terms and conditions of the present Agreement on behalf of any entity, you represent and warrant that you are authorized to accept the Agreement on such entity’s behalf, and that such entity agrees to indemnify you and us for violations of the Agreement. The Agreement is entered into by and between you and the Company.

TIME SLOTS

There are three main moving times for your relocation

  • MORNING MOVES
  • THE MID DAY MOVES
  • AFTERNOON MOVES

Delivery

We shall not be bound to deliver the Goods except to You or a person authorized in writing by You to receive the Goods. If We
cannot deliver the Goods either because there is no authorized person there to receive them on Our arrival, or because We cannot gain
access to the premises, or for any other reason beyond Our control, We will be entitled to unload the Goods into a warehouse, and will be
entitled to charge an additional amount for storage and for the subsequent re-delivery of the Goods. If this happens, We will endeavor to
contact You to ascertain whether You have any alternate instructions.

Storage Conditions

We will prepare an inventory of Goods received for storage and will ask You to sign that inventory. You will be provided
with a copy of the inventory. If You sign the Inventory, or do not do so and fail to object to its accuracy within 7 days of receiving it from
Us, the inventory will be conclusive evidence of the Goods received by Us. The inventory will disclose only visible items and not any
contents unless You ask for the contents to be listed, in which case We will be entitled to make a reasonable additional charge.

Exclusions

  • any loss or damage occurring in the course of the provision of Ancillary Services by a Third Party;
    any loss or damage nor any delay which results from any cause beyond Our control.
  • loss or damage resulting from inadequate or improper packing or unpacking unless the Goods damaged or causing damage were both packed and unpacked by Us.
  • loss or damage to jewellery, watches, money or negotiable instruments.
  • electrical or mechanical derangement to Goods and Under no circumstances will We be responsible for any loss or damage
    involving the restoration or reconstruction of information or data or any item of so called consequential loss.

Cancellation Policy

CANCELLATION OF BOOKING WILL MEAN LOSS OF BOOKING DEPOSIT NOTICE OF CANCELLATION MUST BE GIVEN
Any Changes within 48 hours will result in a minimum charge of 2 hours plus call out fee

Insurance

We offer to arrange for the goods to be insured during the transit and storage, and the details of the type of
insurance and the rates are set out in Our Quotation and/or will be provided on request. This insurance will only be arranged if You
request Us in writing to do so (including by so indicating in Your written acceptance of Our Quotation).

Privacy

To enable us to provide you with this quotation, and to enable and assist us to provide our services if you accept this quotation, we
collect and hold personal information (such as your personal details and information concerning your proposed move as forwarded to us),
and possibly photographs taken to assist us in providing a quotation or assessing a claim. Our privacy policy allows us to use such
personal information for these purposes, but all such information will be held subject to our privacy policy, which is available on our
website www.houseremovalistmelbourne.com.au.